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北师大版选修8Unit23 Conflict Communication Workshop


objectives To learn to write a letter of complaint Writing: A Letter of Complaint Layout Your address and the date The company's name and address Greeting 1 Introduction 2 Reasons for the complaint 3 Reactions to your complaint 4 Your demands 5 Formal ending Signing off Your address and the date Write your address with correct punctuation. Do not write your name here. 1 Introduction Give your reason for writing and specific information about the product or service, including where and when you bought it. 2 Reasons for the complaint Write one or two paragraphs saying: a) why the advertising for the product was misleading, b) what went wrong with the product. 3 Reactions to your complaint Say what happened when you took the product back or complained about it the first time. 4 Your demands Say clearly what you want the company to do. State further action that you will take if your demands are not met. 5 Formal ending The most common ending for a formal letter is: I look forward to hearing from you. Style Write a letter in a formal style: · do not use contractions · use formal linking words Useful Vocabulary Products: guarantee, receipt, serial number, date of purchase Useful Vocabulary Criticisms: arrived late, poor quality, poor service, poor workmanship, rude employees, it was so … that I … / it was not … enough / it was too … Demands: pay compensation, refund money, replace the product Threats: go to court, go to the Consumer Association, take legal action, writ


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