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error code


Instrument Error Codes

Instrument Firmware Error Codes

? The Subsystem identification is the second number displayed in the error code. It describes the effected subsyst

em in the instrument. ? The Component identification is the third number displayed in the error code. It describes the effected individual component in the instrument. ? The Detail Code Description is a description pertaining to the error and is found in the error code table of this document. This information is to assist in the troubleshooting and diagnosing of an instrument fault condition.

8.1.4

Error Code List
The table that follows shows all of the unique Bay Controller Board Detail Codes that can be generated by the instrument, along with the corresponding User Code, Subsystem identification, Component identification, and a Detail Code Description. Table 8-1: BCB Error Code List

Detail Code
1 2 3 4 5 6 7 8 9 10 11 12 13

User Code
N/A 1 Software Failure 1 Software Failure 1 Software Failure 1 Software Failure 1 Software Failure 1 Software Failure 1 Software Failure 1 Software Failure 1 Software Failure 1 Software Failure 12 Software Warning 1 Software Failure

Subsystem
N/A 5 Software 5 Software 5 Software 5 Software 5 Software 5 Software 5 Software 5 Software 5 Software 5 Software 5 Software 9 Barcode Scanner

Component
N/A 10 Sw General 10 Sw General 10 Sw General 10 Sw General 10 Sw General 10 Sw General 11 Sw Heap 11 Sw Heap 11 Sw Heap 11 Sw Heap 11 Sw Heap 10 Sw General

Detail Code Description
N/A SPN message length (2) Network send call made without a mailbox No kernel timer for system timer class Task class dtor called Processor exception Generic Software Panic Heap - unknown error Heap bad free (invalid block) Heap corrupt Heap out of memory Heap low. Reserve heap added Bar Code Scanner software initialization failure

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Instrument Firmware Error Codes

Instrument Error Codes

Table 8-1: BCB Error Code List (Continued) Detail Code
14

User Code
3 Vacuum/Loader Failure 8 Autoloader Jam 7 Transport Jam 7 Transport Jam 9 Sealer Jam 3 Vacuum/Loader Failure 3 Vacuum/Loader Failure 3 Vacuum/Loader Failure 3 Vacuum/Loader Failure 13 Load Door Open 13 Load Door Open 3 Vacuum/Loader Failure 3 Vacuum/Loader Failure 7 Transport Jam 7 Transport Jam 7 Transport Jam NA

Subsystem
9 Barcode Scanner 2 Autoloader 7 Transport 7 Transport 8 Sealer 8 Sealer 8 Sealer 8 Sealer 8 Sealer 7 Transport 7 Transport 7 Transport 7 Transport 7 Transport 7 Transport 7 Transport NA

Component
13 Hw General 30 Autoloader Motor 32 Transport Motor 32 Transport Motor 31 Sealer Motor 41 Sealer Wire 41 Sealer Wire 41 Sealer Wire 41 Sealer Wire 42 Load Door 42 Load Door 42 Load Door 42 Load Door 32 Transport Motor 32 Transport Motor 32 Transport Motor NA

Detail Code Description
Bar Code Scanner hardware initialization failure Autoloader motor failed to home

15

16

Transport motor failed to home during initialization. Transport motor failed to home during loading (after cassette inspection) Sealer motor failed to home (during initialization or retraction) Sealer low voltage (during initialization or sealer cycle) Sealer high voltage (during initialization or sealer cycle) Sealer low current (during initialization or sealer cycle) Sealer high current (during initialization or sealer cycle) Load door open while attempting initialization Load door open while attempting to initiate a cassette load Load door won't lock Load door won't unlock * OBSOLETE * Cassette is not hooked on transport block pins (1) Cassette is not hooked on transport block pins during initialization Transport motor stalled while counting cards NA

17

18 19 20 21 22 23 24 25 26 27

28

29

30

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Instrument Error Codes

Instrument Firmware Error Codes

Table 8-1: BCB Error Code List (Continued) Detail Code
31

User Code
7 Transport Jam 7 Transport Jam 7 Transport Jam 7 Transport Jam 7 Transport Jam 7 Transport Jam 8 Autoloader Jam 3 Vacuum/Loader Failure 4 Carousel/Reader Failure 3 Vacuum/Loader Failure NA 10 Host Communication Failure 10 Host Communication Failure 10 Host Communication Failure 10 Host Communication Failure

Subsystem
7 Transport 7 Transport 7 Transport 7 Transport 7 Transport 7 Transport 2 Autoloader 10 Spn Board 10 Spn Board 10 Spn Board NA 5 Software 5 Software 5 Software 5 Software

Component
32 Transport Motor 32 Transport Motor 32 Transport Motor 32 Transport Motor 32 Transport Motor 32 Transport Motor 30 Autoloader Motor 60 Vacuum Spn 62 Carousel Spn 61 Transport Spn NA 50 Sw Hostcom 50 Sw Hostcom 50 Sw Hostcom 50 Sw Hostcom

Detail Code Description
Transport motor stalled while reading card bar code Transport motor stalled while moving cassette toward load door during barcode retry Transport motor stalled while moving cassette toward load door when skipping sealing operation Transport motor stalled while sealing Transport motor stalled while loading cards into carousel Transport motor stalled while unloading cassette Autoloader motor stalled while loading cards into carousel Vacuum SPN board did not respond or has an error Carousel SPN board did not respond or has an error Transport SPN board did not respond or has an error <unused> Bad command header received

32

33

34

35

36

37

38 39 40 41 42

43

Bad, unrecognized, command name or version received. Bad command received: authOff, version 1 Bad command received: authOn, version 1

44

45

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Instrument Firmware Error Codes

Instrument Error Codes

Table 8-1: BCB Error Code List (Continued) Detail Code
46

User Code
10 Host Communication Failure 10 Host Communication Failure 10 Host Communication Failure 10 Host Communication Failure 10 Host Communication Failure 10 Host Communication Failure 10 Host Communication Failure 10 Host Communication Failure 10 Host Communication Failure 10 Host Communication Failure 10 Host Communication Failure 15 Carousel Cover Missing 15 Carousel Cover Missing 15 Carousel Cover Missing 14 User Access Door Open

Subsystem
5 Software 5 Software 5 Software 5 Software 5 Software 5 Software 5 Software 5 Software 5 Software 5 Software 5 Software 1 Caro 1 Caro 1 Caro 1 Caro

Component
50 Sw Hostcom 50 Sw Hostcom 50 Sw Hostcom 50 Sw Hostcom 50 Sw Hostcom 50 Sw Hostcom 50 Sw Hostcom 50 Sw Hostcom 50 Sw Hostcom 50 Sw Hostcom 50 Sw Hostcom 47 Caro Cover 47 Caro Cover 47 Caro Cover 44 Access Door

Detail Code Description
Bad command received: authSetMode, version 1 Bad command received: cardmap, version 1 Bad command received: ejectCard, version 1 Bad command received: firmwareUpdate, version 1 Bad command received: infoRequest, version 1 Bad command received: langChange, version 1 Bad command received: rexmitRequest, version 1 Bad command received: statusRequest, version 1 Bad command received: timeResponse, version 1 Bad command received: vcDefine1, version 1 Bad command received: vcFlush, version 1 Carousel cover is missing during pre-initialization check Carousel cover missing during carousel initialization Carousel cover detected missing during move User access door is open during initialization

47

48

49

50

51

52

53

54

55

56

57 58 59 60

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Instrument Error Codes

Instrument Firmware Error Codes

Table 8-1: BCB Error Code List (Continued) Detail Code
61 62 63

User Code
3 Vacuum/Loader Failure 3 Vacuum/Loader Failure 18 Carousel Section Missing 6 Carousel Jam 4 Carousel/Reader Failure 5 Reader Jam 5 Reader Jam 1 Software Failure 1 Software Failure 1 Software Failure 1 Software Failure 17 Card(s) Terminated

Subsystem
1 Caro 1 Caro 1 Caro 1 Caro 12 Incubator 4 Ejector 3 Cam 1 Caro 1 Caro 1 Caro 1 Caro 1 Caro

Component
44 Access Door 44 Access Door 48 Caro Quad 33 Carousel Motor 36 Incubator 34 Ejector Motor 20 Sensor 1 10 Sw General 10 Sw General 10 Sw General 10 Sw General 10 Sw General

Detail Code Description
User access door won't lock User access door won't unlock Quad missing during initialization

64

Carousel motor failed to home during initialization Incubator temperature controller did not initialize Ejector motor failed to home during initialization Cam motor failed to home during initialization Unable to find an empty carousel slot while loading (internal firmware error) Bad carousel state while autoloading Bad carousel slot state while autoloading (internal firmware error) Bad barcode while loading (internal firmware error) All cards unloaded due to incubator temperature fault, carousel position lost or unload via DML Cards unloaded because their wellmap changed Carousel motor stalled

65 66 67 68

69 70 71 72

73 74

17 Card(s) Terminated 6 Carousel Jam 4 Carousel/Reader Failure

1 Caro 1 Caro 1 Caro

10 Sw General 33 Carousel Motor 33 Carousel Motor

75

Carousel position lost (all cards unloaded)

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Instrument Firmware Error Codes

Instrument Error Codes

Table 8-1: BCB Error Code List (Continued) Detail Code
76

User Code
37 The card in slot @slot@ of cassette @cassette@ was rejected because this instrument did not have an appropriate wellmap 17 Card(s) Terminated 17 Card(s) Terminated 5 Reader Jam 17 Card(s) Terminated 5 Reader Jam 19 Waste Bucket Full or Waste Door Open 19 Waste Bucket Full or Waste Door Open 19 Waste Bucket Full or Waste Door Open 19 Waste Bucket Full or Waste Door Open 19 Waste Bucket Full or Waste Door Open 5 Reader Jam 5 Reader Jam 17 Card(s) Terminated

Subsystem
1 Caro

Component
10 Sw General

Detail Code Description
Wellmap doesn't exist for a card during cassette inspection

77 78 79 80

1 Caro 1 Caro 1 Caro 1 Caro 1 Caro 1 Caro 1 Caro 1 Caro 1 Caro 1 Caro 1 Caro 1 Caro 1 Caro

10 Sw General 70 Reader Head 70 Reader Head 70 Reader Head 70 Reader Head 49 Waste Bucket 49 Waste Bucket 49 Waste Bucket 49 Waste Bucket 70 Reader Head 70 Reader Head 70 Reader Head 70 Reader Head

Fill-to-load timeout was exceeded (card(s) unloaded) Could not find the first edge of the card (terminated slot) Could not find the first edge of the card (we are JAMMED) Each optical position mark was not detected in the card while moving out (terminated slot) Each optical position mark was not detected in the card while moving out (we are JAMMED) Could not unload card, waste tray is full Could not unload card, waste door is open Could not unload card, waste bucket is not present Could not unload card, waste chute is clogged Failed to eject card into waste bucket (card was still in read head) Failed to place the card back into carousel while verifying the head was clear (we are JAMMED) Could not find the first edge of the card while reading (we are JAMMED) Could not find the first edge of the card while reading (terminated slot)

81

82

83

84

85

86

87

88

89

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Instrument Error Codes

Instrument Firmware Error Codes

Table 8-1: BCB Error Code List (Continued) Detail Code
90

User Code
5 Reader Jam 17 Card(s) Terminated 5 Reader Jam 17 Card(s) Terminated 5 Reader Jam 17 Card(s) Terminated 5 Reader Jam 17 Card(s) Terminated 5 Reader Jam 5 Reader Jam 5 Reader Jam

Subsystem
1 Caro 1 Caro 1 Caro 1 Caro 1 Caro 1 Caro 1 Caro 1 Caro 3 Cam 3 Cam 3 Cam

Component
70 Reader Head 70 Reader Head 70 Reader Head 70 Reader Head 70 Reader Head 70 Reader Head 70 Reader Head 70 Reader Head 0 Na 0 Na 0 Na

Detail Code Description
Each optical position mark (Air) was not detected while reading (we are JAMMED) Each optical position mark (Air) was not detected while reading (terminated slot) Each optical position mark (Plastic) was not detected while reading (we are JAMMED) Each optical position mark (Plastic) was not detected while reading (terminated slot) The last edge of the card was not detected while reading (we are JAMMED) The last edge of the card was not detected while reading (terminated slot) An additional row was detected while reading (we are JAMMED) An additional row was detected while reading (terminated slot) Cam failure while reading (we are JAMMED) Cam failure while retrying to return card to the carousel, double fault (we are JAMMED) Cam failure while retrying to return card to carousel, double fault after jogging the carousel (we are JAMMED) Carousel jam after a Cam failure while retrying to return card to carousel, double fault while jogging the carousel (we are JAMMED) Cam failure while placing the card back into the carousel after a power-fail, double fault (we are JAMMED) Head Control Board failed self-test during initialization or before card reading

91

92

93

94

95

96 97 98 99

100

101

5 Reader Jam

3 Cam

0 Na

102

5 Reader Jam

3 Cam

0 Na

103

4 Carousel/Reader Failure

1 Caro

93 Hcb

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Instrument Firmware Error Codes

Instrument Error Codes

Table 8-1: BCB Error Code List (Continued) Detail Code
104

User Code
43 Optics problem (may need cleaning) 43 Optics problem (may need cleaning) 43 Optics problem (may need cleaning) 43 Optics problem (may need cleaning) 43 Optics problem (may need cleaning) 43 Optics problem (may need cleaning) 21 Optics Almost Out of Calibration 21 Optics Almost Out of Calibration 21 Optics Almost Out of Calibration 43 Optics problem (may need cleaning) 43 Optics problem (may need cleaning) 43 Optics problem (may need cleaning) 43 Optics problem (may need cleaning) 43 Optics problem (may need cleaning)

Subsystem
1 Caro 1 Caro 1 Caro 1 Caro 1 Caro 1 Caro 1 Caro 1 Caro 1 Caro 1 Caro 1 Caro 1 Caro 1 Caro 1 Caro

Component
90 Tx1 91 Tx2 92 Tx3 90 Tx1 91 Tx2 92 Tx3 90 Tx1 91 Tx2 92 Tx3 90 Tx1 91 Tx2 92 Tx3 90 Tx1 91 Tx2

Detail Code Description
Transmittance Optics module TX1 failed calibration Transmittance Optics module TX2 failed calibration Transmittance Optics module TX3 failed calibration Transmittance Optics module TX1 position sensor not functional Transmittance Optics module TX2 position sensor not functional Transmittance Optics module TX3 position sensor not functional Transmittance Optics module TX1 nearing calibration limits Transmittance Optics module TX2 nearing calibration limits Transmittance Optics module TX3 nearing calibration limits Transmittance Optics module TX1 is not available to process this card Transmittance Optics module TX2 is not available to process this card Transmittance Optics module TX3 is not available to process this card Transmittance Optics module TX1 reference readings out of range Transmittance Optics module TX2 reference readings out of range

105

106

107

108

109

110

111

112

113

114

115

116

117

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Instrument Error Codes

Instrument Firmware Error Codes

Table 8-1: BCB Error Code List (Continued) Detail Code
118

User Code
43 Optics problem (may need cleaning) 11 Internal Data Error 11 Internal Data Error 11 Internal Data Error 11 Internal Data Error 11 Internal Data Error 11 Internal Data Error 11 Internal Data Error 12 Software Warning 11 Internal Data Error 11 Internal Data Error 12 Software Warning 11 Internal Data Error 11 Internal Data Error 11 Internal Data Error 11 Internal Data Error 11 Internal Data Error 11 Internal Data Error

Subsystem
1 Caro 11 Bcb 11 Bcb 11 Bcb 11 Bcb 11 Bcb 11 Bcb 11 Bcb 11 Bcb 11 Bcb 11 Bcb 11 Bcb 11 Bcb 11 Bcb 11 Bcb 11 Bcb 11 Bcb 11 Bcb

Component
92 Tx3 81 Ldm Nvram 81 Ldm Nvram 81 Ldm Nvram 81 Ldm Nvram 81 Ldm Nvram 81 Ldm Nvram 80 Ldm Flash 80 Ldm Flash 80 Ldm Flash 80 Ldm Flash 80 Ldm Flash 80 Ldm Flash 80 Ldm Flash 80 Ldm Flash 80 Ldm Flash 80 Ldm Flash 80 Ldm Flash

Detail Code Description
Transmittance Optics module TX3 reference readings out of range Component Stat were all zeros, NVRAM failure Component Stats Primary and backup copies have failed Component Stats header was bad during a backup restore Carousel Map was all zeros, NVRAM failure Carousel Map Primary and backup copies have failed Carousel Map header was bad during a backup restore Cassette Object Primary and backup copies have failed FLASH write did not complete from last session, therefore Critical data has been lost FLASH write failure. Could not mark packet as 'sent' FLASH erase failure. Could not erase/format the database (CTDB) Database is full, older unsent critical data has been erased for the new critical data FLASH erase failure. Could not erase the next sector (CTDB) FLASH program failure. Could not write the sector Id (sector header) FLASH program failure. Could not write record header FLASH program failure. Could not write record payload FLASH program failure. Could not write record CRC FLASH read failure. Could not read the sector Id (sector header)

119 120 121 122 123 124 125 126

127 128 129

130 131 132 133 134 135

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Instrument Firmware Error Codes

Instrument Error Codes

Table 8-1: BCB Error Code List (Continued) Detail Code
136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152

User Code
11 Internal Data Error 11 Internal Data Error 11 Internal Data Error 11 Internal Data Error 11 Internal Data Error 11 Internal Data Error 12 Software Warning 11 Internal Data Error 12 Software Warning 11 Internal Data Error 22 Hardware Failure NA NA NA NA NA 20 Doors opened while processing - Emergency Stop occurred 22 Hardware Failure 3 Vacuum/Loader Failure 22 Hardware Failure

Subsystem
11 Bcb 11 Bcb 11 Bcb 11 Bcb 11 Bcb 11 Bcb 11 Bcb 11 Bcb 11 Bcb 11 Bcb 13 Hardware NA NA NA NA NA 13 Hardware

Component
80 Ldm Flash 80 Ldm Flash 80 Ldm Flash 81 Ldm Nvram 81 Ldm Nvram 81 Ldm Nvram 80 Ldm Flash 80 Ldm Flash 80 Ldm Flash 80 Ldm Flash 12 Spnvarsync NA NA NA NA NA 0 Na

Detail Code Description
FLASH erase failure. Could not erase the next sector (LHDB) FLASH program failure. Could not write record payload (LHDB) FLASH program failure. Could not write record CRC (LHDB) EQM was all zeros, NVRAM failure EQM Primary and backup copies have failed EQM header was bad during a backup restore VCM CRC Failed, installing defaults FLASH program failure. Could not write wellMaps to FLASH WellMap Manager CRC Failed, installing defaults WellMap Manager can not add more WellMaps, we are full SPN Variable Sync failed <unused> <unused> <unused> <unused> <unused> Emergency Stop - door open while locks engaged

153 154 155

11 Bcb 13 Hardware 13 Hardware

82 Clock 0 Na 0 Na

RTC and CPU Xtal cross-check failure - frequency mismatch Cabinet Temperature High Power Supply Temperature High

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Instrument Error Codes

Instrument Firmware Error Codes

Table 8-1: BCB Error Code List (Continued) Detail Code
156

User Code
24 UPS power failure or battery bad 24 UPS power failure or battery bad 22 Hardware Failure 22 Hardware Failure 23 Incubator failure 23 Incubator failure 23 Incubator failure 25 Filler failure 25 Filler failure 25 Filler failure 25 Filler failure 25 Filler failure 25 Filler failure 25 Filler failure 26 The card in slot @slot@ of cassette @cassette@ will not be loaded because it was not detected after a power failure

Subsystem
13 Hardware 13 Hardware 13 Hardware 13 Hardware 12 Incubator 12 Incubator 12 Incubator 6 Vacuum 6 Vacuum 6 Vacuum 6 Vacuum 6 Vacuum 6 Vacuum 6 Vacuum 0 Na

Component
83 Ups 83 Ups 25 Fan 25 Fan 25 Fan 25 Fan 36 Incubator 0 Na 0 Na 0 Na 0 Na 0 Na 0 Na 0 Na 94 Sw Workflow

Detail Code Description
UPS indicates a power failure has I UPS Battery has failed

157

158 159 160 161 162 163 164 165 166 167 168 169 170

Cabinet intake fan is not rotating Cabinet exhaust fan is not rotating Incubator heater fan is not rotating Incubator circulation fan is not rotating Incubator temperature is out of specification Filling chamber did not return to ambient pressure after cycle Vacuum system - ambient pressure is out of range Insufficient vacuum level achieved during fill cycle Incorrect up slope during fill cycle Incorrect down slope during fill cycle Leak detected in filling chamber Filler did not initialize properly The card was removed from the cassette during a power failure and was replaced with another card.

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Instrument Firmware Error Codes

Instrument Error Codes

Table 8-1: BCB Error Code List (Continued) Detail Code
171

User Code
26 The card in slot @slot@ of cassette @cassette@ will not be loaded because it was not detected after a power failure 27 The card in slot @slot@ of cassette @cassette@ will not be loaded because it could not be scanned after a power failure 28 The card in slot @slot@ of cassette @cassette@ will not be loaded because it exceeded the loading timeout 28 The card in slot @slot@ of cassette @cassette@ will not be loaded because it exceeded the loading timeout 29 The card in slot @slot@ of cassette @cassette@ will not be loaded because it encountered a mechanical error while sealing 29 The card in slot @slot@ of cassette @cassette@ will not be loaded because it encountered a mechanical error while sealing 29 The card in slot @slot@ of cassette @cassette@ will not be loaded because it encountered a mechanical error while sealing

Subsystem
0 Na

Component
94 Sw Workflow

Detail Code Description
The card was removed from the cassette during a power failure.

172

0 Na

94 Sw Workflow

The card was no longer readable after a power failure.

173

0 Na

94 Sw Workflow

The card was not loaded in the time allowed[1] (power failure).

174

0 Na

94 Sw Workflow

The card was not loaded in the time allowed[2] (power failure).

175

0 Na

94 Sw Workflow

The card was being sealed when a mechanical error I[1]. (Power Failure)

176

0 Na

94 Sw Workflow

OBSOLETE The card was being sealed when a mechanical error I[2]. (Power Failure)

177

0 Na

94 Sw Workflow

The card was being sealed when a transport mechanical error I. (Alarm)

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Instrument Error Codes

Instrument Firmware Error Codes

Table 8-1: BCB Error Code List (Continued) Detail Code
178

User Code
29 The card in slot @slot@ of cassette @cassette@ will not be loaded because it encountered a mechanical error while sealing 30 The card in slot @slot@ of cassette @cassette@ was rejected because it has expired 31 The card in slot @slot@ of cassette @cassette@ was rejected because of insufficient carousel capacity 32 The card in slot @slot@ of cassette @cassette@ was rejected because it was introduced after the cards in the cassette were sealed 32 The card in slot @slot@ of cassette @cassette@ was rejected because it was introduced after the cards in the cassette were sealed 33 The card in slot @slot@ of cassette @cassette@ was rejected because this instrument is not configured with the required optics 34 The card in slot @slot@ of cassette @cassette@ was rejected because a virtual card was defined for that slot and not detected

Subsystem
0 Na

Component
94 Sw Workflow

Detail Code Description
The card was being sealed when a transport mechanical error I. (jam)

179

0 Na

94 Sw Workflow

The card was rejected because the card is expired.

180

0 Na

94 Sw Workflow

The card was rejected because of insufficient carousel capacity.

181

0 Na

94 Sw Workflow

The card was rejected because it was introduced in place of another card during a power failure.

182

0 Na

94 Sw Workflow

The card was rejected because it was introduced where no previous card was during a power failure.

183

0 Na

94 Sw Workflow

The card was rejected because the instrument does not have the required optics.

184

0 Na

94 Sw Workflow

The card was defined in a VC and was not detected during processing.

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Instrument Firmware Error Codes

Instrument Error Codes

Table 8-1: BCB Error Code List (Continued) Detail Code
185

User Code
35 The card in slot @slot@ of cassette @cassette@ was rejected because the scanned card did not match the virtual card defined for that slot 36 The card in slot @slot@ of cassette @cassette@ was rejected because the scanned card did not match the virtual card when the cassette timed out 37 The card in slot @slot@ of cassette @cassette@ was rejected because this instrument did not have an appropriate wellmap 40 The card in slot @slot@ of cassette @cassette@ was not loaded due to a biological timeout 40 The card in slot @slot@ of cassette @cassette@ was not loaded due to a biological timeout 41 The card in slot @slot@ of cassette @cassette@ was not loaded because it timed out and was unreadable 42 The card in slot @slot@ of cassette @cassette@ was rejected 38 Cassette @cassette@ was aborted by the user

Subsystem
0 Na

Component
94 Sw Workflow

Detail Code Description
The card was rejected because it mismatched the VC definition.

186

0 Na

94 Sw Workflow

The card was rejected because it mismatched the VC definition during a timeout.

187

0 Na

94 Sw Workflow

The card was rejected I the instrument did not have a proper wellmap.

188

0 Na

94 Sw Workflow

The card was rejected because the cassette load timer timed out.

189

0 Na

94 Sw Workflow

The card was rejected because the cassette load timer timed out over a power failure.

190

0 Na

94 Sw Workflow

The card was rejected because the intervention timer timed out and the barcode was unreadable.

191

0 Na

94 Sw Workflow

The card was rejected. (User skipped)

192

0 Na

94 Sw Workflow

The cassette transfer was aborted by the user.

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Instrument Error Codes

Instrument Firmware Error Codes

Table 8-1: BCB Error Code List (Continued) Detail Code
193

User Code
39 Cassette @cassette@ was terminated due to a fill failure 44 Component Stats 44 Component Stats 44 Component Stats 44 Component Stats 44 Component Stats 44 Component Stats 44 Component Stats 44 Component Stats 44 Component Stats 44 Component Stats 44 Component Stats 44 Component Stats 44 Component Stats 44 Component Stats 44 Component Stats 44 Component Stats 44 Component Stats 44 Component Stats

Subsystem
0 Na

Component
94 Sw Workflow

Detail Code Description
A filling failure occurred (cassette cancelled)

194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211

10 Spn Board 10 Spn Board 10 Spn Board 10 Spn Board 10 Spn Board 10 Spn Board 10 Spn Board 8 Sealer 8 Sealer 8 Sealer 8 Sealer 6 Vacuum 6 Vacuum 6 Vacuum 6 Vacuum 6 Vacuum 6 Vacuum 6 Vacuum

64 Spn 64 Spn 64 Spn 64 Spn 64 Spn 64 Spn 64 Spn 41 Sealer Wire 41 Sealer Wire 41 Sealer Wire 41 Sealer Wire 60 Vacuum Spn 60 Vacuum Spn 60 Vacuum Spn 60 Vacuum Spn 60 Vacuum Spn 60 Vacuum Spn 60 Vacuum Spn

SPN Command Failed, no node available SPN Command Failed, no response SPN Command Failed, functional component is not initialized SPN Command Failed, OP_FAILURE SPN Network command failure (unknown) Motor home verification failure Motor home failure Sealer low voltage (stats) Sealer high voltage (stats) Sealer low current (stats) Sealer high current (stats) No Vacuum detected Pressure not returning to ambient Ambient pressure out of range (High/Low) Vacuum Low Vacuum up slope out of range (High/Low) Vacuum down slope out of range (High/Low) Vacuum system leak was detected

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Instrument Firmware Error Codes

Instrument Error Codes

Table 8-1: BCB Error Code List (Continued) Detail Code
212 213 214 215 216

User Code
44 Component Stats 44 Component Stats 44 Component Stats 44 Component Stats 44 Component Stats 44 Component Stats 44 Component Stats 12 Software Warning 1 Software Failure 12 Software Warning 1 Software Failure 12 Software Warning 1 Software Failure 12 Software Warning 1 Software Failure 46 Cassette @cassette@ was not transferred to the loader within the appropriate time.

Subsystem
7 Transport 1 Caro 10 Spn Board 1 Caro 9 Barcode Scanner 9 Barcode Scanner 1 Caro 5 Software 5 Software 5 Software 5 Software 5 Software 5 Software 5 Software 5 Software 0 Na

Component
61 Transport Spn 47 Caro Cover 64 Spn 70 Reader Head 37 Bc Scanner 37 Bc Scanner 93 Hcb 10 Sw General 10 Sw General 10 Sw General 10 Sw General 10 Sw General 10 Sw General 10 Sw General 10 Sw General 10 Sw General

Detail Code Description
Transport System Failed to Home Carousel Door Open Motor Stall Could not find the first edge of the card Barcode String Length Error

217

Barcode String contains invalid data characters Transmittance Optics failed calibration SPN Variable Patch warning due to node version too low SPN Variable Patch error due to node version too low SPN Variable Patch warning due to node version too high SPN Variable Patch error due to node version too high SPN Variable Patch warning set failed SPN Variable Patch error set failed A DML 'LOGIN' macro is present Task stack spare space too low The Cassette was not transferred in the allotted time. (10 Minutes)

218 219 220 221 222 223 224 225 226 227

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Instrument Error Codes

Instrument Firmware Error Codes

Table 8-1: BCB Error Code List (Continued) Detail Code
228

User Code
47 The scanned cassette ID did not match the stored cassette ID while verifying an accepted cassette. 48 Cassette @cassette@ was filling when power failed and has been discarded. 1 Software Failure 28 The card in slot @slot@ of cassette @cassette@ will not be loaded because it exceeded the loading timeout 1 Software Failure 22 Hardware Failure 22 Hardware Failure 22 Hardware Failure 44 Component Stats 44 Component Stats 45 BurnIn 45 BurnIn 45 BurnIn 45 BurnIn

Subsystem
0 Na

Component
94 Sw Workflow

Detail Code Description
The scanned cassette ID did not match the scanned ID

229

0 Na

94 Sw Workflow

A cassette was filling when a power failure I.

230 231

0 Na 0 Na

10 Sw General 94 Sw Workflow

The Executive has detected a bad state variable! The card was not loaded in the time allowed[2] (power failure).

232 233 234 235

5 Software 13 Hardware 13 Hardware 10 Spn Board 1 Caro 1 Caro 9 Barcode Scanner 9 Barcode Scanner 7 Transport 1 Caro

0 Na 0 Na 64 Spn 63 Front Panel Spn 70 Reader Head 70 Reader Head 37 Bc Scanner 37 Bc Scanner 10 Sw General 10 Sw General

Reboots halted due to repeating error Extra SPN boards found on network SPN board reset when not expected to Emergency Stop - Front Panel SPN board failure Each optical position mark was not detected while moving through the optical system Retries were detected during an Optical Measurement Barcode expected but not read

236

237 238

239

Barcode doesn't match previous reading No cards in cassette Slot states for carousel cards are invalid for BurnIn

240 241

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Instrument Firmware Error Codes

Instrument Error Codes

Table 8-1: BCB Error Code List (Continued) Detail Code
242

User Code
49 A fill was stopped because no vacuum was achieved (Clean the Seal). 50 Detected a loose read head belt or noisy optical position sensor 50 Detected a loose read head belt or noisy optical position sensor 50 Detected a loose read head belt or noisy optical position sensor 50 Detected a loose read head belt or noisy optical position sensor 50 Detected a loose read head belt or noisy optical position sensor 50 Detected a loose read head belt or noisy optical position sensor 4 Carousel/Reader Failure 3 Vacuum/Loader Failure 3 Vacuum/Loader Failure 22 Hardware Failure 40 The card in slot @slot@ of cassette @cassette@ was not loaded due to a biological timeout

Subsystem
0 Na

Component
94 Sw Workflow

Detail Code Description
A vacuum was not achieved during a fill.

243

1 Caro

70 Reader Head

Position sensor TX1 tripped during reader head belt test, off condition

244

1 Caro

70 Reader Head

Position sensor TX2 tripped during reader head belt test, off condition

245

1 Caro

70 Reader Head

Position sensor TX3 tripped during reader head belt test, off condition

246

1 Caro

70 Reader Head

Position sensor TX1 tripped during reader head belt test, on condition

247

1 Caro

70 Reader Head

Position sensor TX2 tripped during reader head belt test, on condition

248

1 Caro

70 Reader Head

Position sensor TX3 tripped during reader head belt test, on condition

249 250 251 252

10 Spn Board 10 Spn Board 10 Spn Board 10 Spn Board 0 Na

62 Carousel Spn 61 Transport Spn 60 Vacuum Spn 63 Front Panel Spn 94 Sw Workflow

Carousel SPN board not communicating Transport SPN board not communicating Vacuum SPN board not communicating Front-panel SPN board not communicating The card was rejected because the first read timer timed out.

253

8-20

VITEK? 2 Compact Service Manual 510779-4EN1

Instrument Error Codes

Instrument Firmware Error Codes

Table 8-1: BCB Error Code List (Continued) Detail Code
254

User Code
40 The card in slot @slot@ of cassette @cassette@ was not loaded due to a biological timeout 41 The card in slot @slot@ of cassette @cassette@ was not loaded because it timed out and was unreadable 1 Software Failure 1 Software Failure 51 The card in slot @slot@ of cassette @cassette@ was terminated because the cassette was not present after a power failure. 1 Software Failure 45 BurnIn 44 Component Stats 1 Software Failure 40 The card in slot @slot@ of cassette @cassette@ was not loaded due to a biological timeout 40 The card in slot @slot@ of cassette @cassette@ was not loaded due to a biological timeout

Subsystem
0 Na

Component
94 Sw Workflow

Detail Code Description
The card was rejected because the first read timer timed out.

255

0 Na

94 Sw Workflow

The card was rejected because the intervention timer timed out and the barcode was unreadable.

256 257 258

7 Transport 5 Software 0 Na

10 Sw General 0 Na 10 Sw General

Invalid transport state or bad parameter Watchdog reset due to task timeout The Cassette was removed over a power failure while it was in process.

259 260

5 Software 9 Barcode Scanner 6 Vacuum 5 Software 0 Na

0 Na 37 Bc Scanner 60 Vacuum Spn 11 Sw Heap 94 Sw Workflow

SPN response received from incorrect variable or command Card not detected by card presence sensor Vacuum system lock was detected Heap - free twice The card was rejected because the first read timer timed out (power failure).

261 262 263

264

0 Na

94 Sw Workflow

The card was rejected because the cassette load timer timed out (power failure).

VITEK? 2 Compact Service Manual 510779-4EN1

8-21

Instrument Firmware Error Codes

Instrument Error Codes

Table 8-1: BCB Error Code List (Continued) Detail Code
265

User Code
41 The card in slot @slot@ of cassette @cassette@ was not loaded because it timed out and was unreadable 42 The card in slot @slot@ of cassette @cassette@ was rejected 42 The card in slot @slot@ of cassette @cassette@ was rejected 3 Vacuum/Loader Failure 3 Vacuum/Loader Failure 44 Component Stats 44 Component Stats 10 Host Communication Failure 17 Card(s) Terminated 42 The card in slot @slot@ of cassette @cassette@ was rejected 42 The card in slot @slot@ of cassette @cassette@ was rejected

Subsystem
0 Na

Component
94 Sw Workflow

Detail Code Description
The card was rejected because the intervention timer timed out and the barcode was unreadable (power failure).

266

0 Na

94 Sw Workflow

The card was rejected because it has a duplicate in the cassette or carousel. The card was rejected because the cassette is out of alignment.

267

0 Na

94 Sw Workflow

268 269 270 271 272

8 Sealer 8 Sealer 8 Sealer 8 Sealer 5 Software 1 Caro 0 Na

41 Sealer Wire 41 Sealer Wire 41 Sealer Wire 41 Sealer Wire 50 Sw Hostcom 10 Sw General 94 Sw Workflow

Sealer voltage not off when turning off sealer Sealer current not off when turning off sealer Sealer voltage not off (stats) Sealer current not off (stats) Host communications has been down for 60 minutes. Card(s) terminated due to missing card in carousel from same cassette A card that was previously loaded was rejected because the cassette processing verification failed. A card that was previously loaded was rejected because the verify cassette set up (power failure or jam) failed.

273

274

275

0 Na

94 Sw Workflow

8-22

VITEK? 2 Compact Service Manual 510779-4EN1


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