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高考英语应用文写作——抱怨信投诉信【解析+模板+范文】


应用文写作——抱怨信、投诉信(A Letter of Complaint)

应用文写作:抱怨信、投诉信
在当今商品经济时代,商品买卖活动非常普遍。在日常生活中,人们常会遇到对所购商 品质量或售后服务不满意的情况,这时可以写投诉信(A Letter of Complaint )求得解决。投诉 信与普通书信的格式基本相同。 但要注意的是, 写投诉信的目

的是为了求得一个解决问题的 办法而不是为了泄愤,因此写信时一定要注意态度诚恳、直截了当。

一、一封投诉信应包括三个最基本的方面:
1.投诉内容。一般放在信的开头。常用的表达法有: I am writing to you about... which I received/bought ... I am going to complain about ... I am sorry to have to return with this letter... which I received/bought... 2.投诉原因。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有: When we checked..., we noticed... When I took... out of the bag and examined... closely, I found... When I unpacked... and tried to use it, it did not work. 3.希望得到的结果。常用的表达法有: Please let me know what you intend to do in this matter. I am returning... under separate post and look forward to receiving a full refund of... In view of the inconvenience that this has caused, I feel you should...

二、具体细节
①首段:注意客观礼貌 a. 自我介绍; b. 引出投诉内容 c. 表明目的要求。 ②主体:展开说明投诉原因、具体理由或后果,注意内容充实,符合交际习惯。 a. 详细说明情况,中肯提出问题; b. 提出改进建议,表明希望如何解决; c. 拓展题目内容,尤其要强调如何问题不解决所带来的后果。 ③尾段:提出解决方案,不用展开,注意公平公正、礼貌原则。 a. 表达强烈愿望,希望上述问题得到迅速恰当的解决; b. 有时可就问题的解决限定时间; c. 对有关人员的努力表示感谢; d. 希望尽快得到满意答复。 文章的整体框架按照上述标准进行,具体到没一句的把握则如下: 第一部分:提出抱怨并表示遗憾 (1) 很抱歉打扰您,但我必须郑重提出投诉。 I am sorry to trouble you but I am afraid that I have to make a serious complaint. (2) 我很遗憾地告诉你投诉有关…….的事由。 I am sorry to tell you that there should be cause to complain about …
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应用文写作——抱怨信、投诉信(A Letter of Complaint)

(3) 我真的很讨厌抱怨,但最近有一件事情确实令人烦心。 I really hate to complain, but one thing is really disturbing now. (4)I’m writing to bring your attention to the problems I have had with … 第二部分:阐述问题发生的经过 第三部分:指出问题引起的后果 (1) 噪音影响我的睡眠,使得我在上班时间无法集中精力。结果这些天我已经搞错了好几次 The noise disturbs my sleep so that I can’t concentrate on my work during thework time, and as a result, I have made several mistakes these days. (2) 在这样(嘈杂)环境下我无法进行研究,我需要一间安静的房间。 For me this environment is very difficult to make studies and I need a quiet room. 第四部分:提出批评及处理的意见或敦促对方采取措施 (1) 我认为是你认识到……的时候了。 I think it’s high time that you realized …. (2) 我们深知你们并不经常出错,但我们希望能确保这类差错不再发生。 We know that you are not generally careless, but we should like your assurance that this will not happen again. (3) 我必须正告贵方,除非对目前状况采取措施,否则我将被迫诉诸法律。 I must warn you that unless you do something about the situation, I will be forced to take legal action. (4) 坦率地所,我不再准备忍受这种状况。 Frankly, I am not prepared to put up with the situation any more. (5) 如果您能尽快调查此事,我将不胜感激。期待您尽快回复。 I would be very grateful if you could look into the matter as soon as possible. And I am looking forward to an early reply. (6) I hope you will take steps to rectify(改正) this situation soon. (7) It is high time you took some measures to solve… (8) I sincerely hope such things will never take place again. (9) You must rectify the situation, or I will take it to the court. (10) If you can’t give me a satisfactory answer, I will complain it to the Consumer Association

三、小模板
①Date, Dear …, I am writing to complain about… I trust you willtake my complaints seriously and.. If it is not properly settled, I would ask you to give back my money, or I would complain to the concerned authorities. Yours sincerely, ②Date, Dear …, I am writing to inform you that I find…unsatisfactory…..
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应用文写作——抱怨信、投诉信(A Letter of Complaint)

I hope you attach importance to this matter, and help settle it as soon as possible. Yours sincerely,

三、范文
【范 1】 Dear Sir, I am writing to you about a typewriter I ordered from you on 13 March, 2003. When I unpacked the machine and tried to use it, I found the backspace key didn't work. Looking it over, I also found the line space regulator has been cracked. As you know, the machine is unconditionally guaranteed for a year. Since you have no service man in this city I am obliged to return it to you. I hope you can send me a new one within a few days. Yours truly, Wang Ping [点评]这是一封要求调换打字机的信。作者首先说明了要投诉的商品是一台打字机。接 着作者抱怨了打字机的质量问题:退格键坏了,行距调节器破裂。由于打字机是无条件保修 一年,而本市又没有维修人员,作者最后要求调换产品。信中列举的质量问题符合实际,调 换的理由充分,作者的态度诚恳,因而调换的要求是合理的。 【范 2】 假设你是李强, 请你就本校图书馆的状况给校长写一封信, 内容应涉及图书馆的藏书数 量和更新状况、环境、服务等,可以是表扬,可以是批评建议,也可以兼而有之。 A Letter to the University President about the Library Service on Campus. January 6th, 2006 Dear Mr. President, I am writing to express my concern over the Library service on the campus. As a major in English, I find that most of the books in English in the library are outdated. So far, I have not come across a single book published after 1995. As a result, we fail to get the latest information of academic development both at home and abroad. In addition, the light in the reading room is far from bright, which does harm to our eyes. Worse still, there is no air-conditioning and we are sweating heavily still while reading. Last but not least, the newly developed electronic information system does not work well and needs further improvement. A great number of books should have been listed in the system. There is no denying that the library has helped us a lot. But it is in urgent need of improvement. When im-proved, the library is certain to provide much more help with our study. Thank you for your time. I am looking forward to your reply. Yours sincerely,
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应用文写作——抱怨信、投诉信(A Letter of Complaint)

Li Qiang

【范 3】 Directions: Write a letter to complain about the bad service you have received ①Dear manager, I am writing to show my great anger about the bad service I encountered in your department store last Sunday. That saleswoman (No.411) was by no means patient enough to answer my questions about the products. She was so eagerly talking with her friend that she just turned a deaf ear to my questions. I felt disappointed that such bad service could have happened in a so-called five-star department store. I hope you do something to stop such things happening any more, just to save your store’s fame. ②Dear Sir/Madam, I am writing to you to complain about your hotel. I had a terrible stay in room 5012 of your hotel from the 24th to the 26th of August 2002,when I came to Guangzhou on business. The air-conditioning in my room could not be turned down or switched off. When I asked the reception staff to do something about it, they laughed and told me it was better than being hot. I asked your front of house manager and she told me she would send someone to my room immediately. No-one came. As a result, I was very cold every time I was in the room. I paid a lot for my stay in your hotel and expect much better service from such a well-known hotel. In future, I will not be staying at your hotel again and will inform my business associates of the terrible service. Yours faithfully, Ken

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