I"ve come to make sure that your stay in Beijing is a pleasant one.
2 You"re going out of your way f
or us, I believe.
3 It"s just the matter of the schedule,that is,if it is convenient of you right now.
4 I think we can draw up a tentative plan now.
5 If he wants to make any changes,minor alternations can be made then.
6 Is there any way of ensuring we"ll have enough time for our talks?
7 So our evenings will be quite full then?
8 We"ll leave some evenings free,that is,if it is all right with you.
9 We"d have to compare notes on what we"ve discussed during the day.
10 That"ll put us both in the picture.
11 Then we"d have some ideas of what you"ll be needing
12 I can"t say for certain off-hand.
13 Better have something we can get our hands on rather than just spend all our time talking.
14 It"ll be easier for us to get down to facts then.
15 But wouldn"t you like to spend an extra day or two here?
16 I"m afraid that won"t be possible,much as we"d like to.
17 We"ve got to report back to the head office.
18 Thank you for you cooperation.
19 We"ve arranged our schedule without any trouble.
20 Here is a copy of itinerary we have worked out for you and your friends.Would you please have a look at it?
21 If you have any questions on the details， feel free to ask.
22 I can see you have put a lot of time into it.
23 We really wish you"ll have a pleasant stay here.
24 I wonder if it is possible to arrange shopping for us.
25 Welcome to our factory.
26 I"ve been looking forward to visiting your factory.
27 You"ll know our products better after this visit.
28 Maybe we could start with the Designing Department.
? 2006-5-17 19:45
? 回复 ?
29 Then we could look at the production line.
30 These drawings on the wall are process sheets.
31 They describe how each process goes on to the next.
32 We are running on two shifts.
33 Almost every process is computerized.
34 The efficiency is greatly raised,and the intensity of labor is decreased.
35 All produets have to go through five checks in the whole process.
36 We believe that the quality is the soul of an enterprise.
37 Therefore,we always put quality as the first consideration.
38 Quality is even more important than quantity.
39 I hope my visit does not cause you too much trouble.
40 Do we have to wear the helmets?
41 Is the production line fully automatic?
42 What kind of quality control do you have?
43 All products have to pass strict inspection before they go out.
44 What"s your general impression,may I ask?
45 I"m impressed by your approach to business.
46 The product gives you an edge over your competitors,I guess.
47 No one can match us so far as quality is concerned.
48 I think we may be able to work together in the future.
49 We are thinking of expanding into the Chinese market.
50 The purpose of my coming here is to inquire about possibilities of establishing trade relations with your company.
? 2006-5-17 19:45
? 回复 ?
51 We would be glad to start business with you.
52 I"d appreciate your kind consideration in the coming negotiation.
53 We are happy to be of help.
54 I can assure you of our close cooperation.
55 Would it be possible for me to have a closer look at your samples?
56 It will take me several hours if I really look at everything.
57 You may be interested in only some of the items.
58 I can just have a glance at the rest.
59 They"ve met with great favor home and abroad.
60 All these articles are best selling lines.
61 Your desire coincides with ours.
62 No wonder you"re so experienced.
63 Textile business has become more and more difficult since the competition grew.
64 Could I have your latest catalogues or something that tells me about your company?
65 At what time can we work out a deal?
66 I hope to conclude some business with you.
67 We also hope to expand our business with you.
68 This is our common desire.
69 I think you probably know China has adopted a flexible policy in her foreign trade.
70 I"ve read about it,but I"d like to know more about it.
71 Seeing is believing.
72 I would like to present our comments in the following order.
73 First of all, I will outline the characteristics of our product.
74 When I present my views on the competitive products, I will refer to the patent situation.
75 Please proceed with your presentation.
76 Yes, we have been interested in new system.
77 Has your company done any research in this field?
78 Yes, we have done a little. But we have just started and have nothing to show you.
79 If you are interested, I will prepare a list of them.
80 By the way, before leaving this subject, I would like to add a few comments.
81 I would like to ask you a favor.
82 Would you let me know your fax number?
83 Would it be too much to ask you to respond to my question by tomorrow?
84 Could you consider accepting our counterproposal?
85 I would really appreciate your persuading your management.
86 I would like to suggest that we take a coffee break.
87 Maybe we should hold off until we have covered item B on our agenda.
88 As a matter of fact, we would like to discuss internally regarding item B.
89 May I propose that we break for coffee now?
90 If you insist, I will comply with your request.
91 We must stress that these payment terms are very important to us.
92 Please be aware that this is a crucial issue to us.
93 I don"t know whether you realize it, but this condition is essential to us.
94 Our policy is not to grant exclusivity.
95 There should always be exceptions to the rule.
96 I would not waste my time pursuing that.
97 Would you care to answer my question on the warranty?
98 I don"t know whether you care to answer right away.
99 I have to raise some issues which may be embarrassing.
100 Sorry, but could you kindly repeat what you just said?
? 2006-5-17 19:45
1.Excuse me. Are you Susan Davis from Western Electronics?
2.Yes, I am. And you must be Mr. Takeshita.
3.Pardon me. Are you Ralph Meyers from National Fixtures?
4.I"m Dennis. I am here to meet you today.
5.I"m Donald. We met the last time you visited Taiwan.
6.I"m Edwin. I"ll show you to your hotel.
7.How was your flight? Was it comfortable?
8.It was quite good. But it was awfully long.
9.Did you have a good flight?
10.Not really, I"m afraid. We were delayed taking off, and we encountered a lot of bad weather.
11.How was your flight?
12.Did you get any sleep on the plane?
13.Mr. Wagner, do you have a hotel reservation?
14.No, I don"t. Will it be a problem?
15.I don"t think so. I know several convenient hotels. Let me make some calls.
16.I"ve made a reservation at the hotel you used last time.
17.We"ve booked a Western-style room for you.
18.Let"s go to the station to get a train into town.
19.Does it take long to get into Taibei from here?
20.It"s about an hour.
21.We"ll get a taxi from the station.
22.There"s a shuttle bus we can use.
23.I"ve brought my car, so I can drive you to your hotel.
24.You must be hungry. Shall we get something to eat?
25.That sounds good. Let"s get something at the hotel restaurant. I feel a little tired.
26.Would you like to have some dinner?
27.What would you like to eat?
28.Can I take you out to dinner? It"ll be my treat.
29.If you"re hungry, we can have dinner now.
30.Have you had breakfast yet?
31.Yes. It was delicious.
32Good. Let"s go to the office.
33.How is your room?
34.Did you sleep well last night?
35.Why don"t we go to the office now?
36.We"ll start with an orientation [.?:rien'tei??n] video. It runs about 15 minutes.
37.The tour [tu?] will take about an hour and a half. We ought to be back here by 3:00.
38.Our new product line has been very successful. We"ve expanded the factory twice this year already.
39.I"d like to introduce you to our company. Is there anything in particular you"d like to know?
40.We have some reports to show you for background information.
41.Is your factory any different from other plastics factories?
42.Yes, our production speed is almost twice the industry-wide average.
43.I"d like to explain what makes this factory special.
44.This is the most fully-automated factory we have.
45.It"s the most up-to-date in the industry.
46.We"ve increased our efficiency by 20% through automation.
47.Could you tell me the cost [k?st] of production per unit?
48.I"m afraid I don"t know. Let me ask the supervisor in this section.
49.I"m not really sure about that. Mr. Jiang should know the answer to that.
50.Let me direct that question to the manager.
51.I"m not familiar with that part. Let me call someone who is more knowledgeable.
52.Yes, I"d like to know your daily production.
53.Is there anything you"d like to know?
54.Is there anything I can explain fully?
55.What did you think of our factories?
56.I was impressed very much.
57.thank you very much for giving us your valuable time.
58.We have a small gift for you to take with you when you leave the factory.
May I see your passport, please?
Where are you staying?
Here is my passport / Here it is.
I will stay at Boston Hotel.
What's the purpose of your visit?
Do you have a return ticket to Taiwan?
Yes, here it is.
How long will you be staying in the United States?
How much money do you have with you?
I have 800 dollars.
I plan to stay for about 10 days.
Good. Have a nice day.
I'm just passing through.
I am leaving for Geneva [d?i'ni:v?] tonight.
Where can I get my baggage?
It's a small ovemight bag. It's light brown.
I can'find my baggage.
Please wait for a moment while we are investigating.
Here is my claim tag.
We may have lost some baggage so we'd like to make a lost baggage report.
Would you come with me to the office?
Could you please check it urgently?
How soon will I find out?
How many pieces of baggage have you lost?
Please deliver the baggage to my hotel as soon as you've located it.
Can you describe your baggage?
How can you help me if you can't find my baggage today?
It is a medium-sized Samsonite, and it's gray.
I'd like to purchase what I need for the night.
It is a large leather suitcase with my name tag.
It's dark blue.
Your passport and declaration card, please.
This is a souvenir ['su:v?ni?] that I'm taking to Taiwan.
Do you have anything to declare?
Do you have any liquor ['lik?] or cigarettes?
No, I don't.
Yes, I have two bottles of whisky.
Please open this bag.
The camera is for my personal use.
What are these?
ou'll have to pay duty on this.
These are for my personal use.
Do you have any other baggage?
These are gifts for my friends.
O.K. Please give this declaration card to that officer at the exit ['eksit].
Where is the tourist information?
Can you recommend a hotel which is not too expensive?
Is there an airport bus to the city?
Is there a hotel which costs under 50 dollars a night?
Where is the bus stop(taxi stand)?
Could you recommend a hotel in the city center?
Where can I get the limousine ['lim?zi:n] for Hilton Hotel?
I'd like to stay at a hotel near the station (beach).
How can I get to Hilton Hotel?
How much is it per night?
Do you have a hotel list?
Does it include tax and service charge?
Can I have a youth hostel list?
Is breakast included?
May I have a city map?
Is there a discount for staying several days?
Can I reserve a hotel(rent a car)here?
I'd like to stay for two nights.
Hello. This is United Airlines.
I'd like to reconfirm [.ri:k?n'f?:m] my flight.
What's your name and flight number？
My name is Jerry Cheng, and the flight number
is UA 003 for Los Angeles.
When is it？June 10th.
I'd like to make sure of the time it leaves.
I can't find your name. Really？
May I have your name again？
I still can't find your name on
the reservation list.
Anyway, we have seats for new bookings on
this flight. No problem.
One economy class seat, is that right？
Now you have been booked.
Thanks a lot. What time do you start check-in？
Two hours before departure time.
You must check-in at least one hour before.
Then, please give me a new reservation.
Sorry, this flight is full.
What is the possibility of my getting
a seat if I wait？
When will the next flight to Los Angeles leave？
The day after tomorrow, Friday.
That will be fine. What's the flight
number and departure time？
What is the fare？
Business Letter Writing: Inquiries - Asking for Information
By Kenneth Beare, About.com Guide
See More About:
? business letters
? key business vocabulary
? business english
Optimized Media ReleasesGet Your News Seen on Major News Sites, Search Engines & SubscribersPRWeb.com
Business Example WritingImprove your Business Writing Just Fill-in the Blanks & Print!Biztree.com
English for StudentsPrepare to Enter Your University Study English in Toronto, CanadaSchoolOfEnglish.org.uk
Business English Grant Writing Companies Report Writing Samples Business Letter Writing Skills
We write an inquiry when we want to ask for more information concerning a product, service or other information about a product or service that interests us. These letters are often written in response to an advertisement that we have seen in the paper, a magazine, a commercial on television when we are interested in purchasing a product, but would like more information before making a decision.
Remember to place your or your company's address at the top of the letter (or use your company's letterhead) followed by the address of the company you are writing to. The date can either be placed double spaced down or to the right.
Important Language to Remember
? The Start: Dear Sir or Madam
To Whom It May Concern - (very formal as you do not know the person to whom you are writing)
? Giving Reference: With reference to your advertisement (ad) in...
Regarding your advertisement (ad) in ...
? Requesting a Catalogue, Brochure, Etc.: After the reference, add a comma and continue - ... , would (Could) you please send me ...
? Requesting Further Information: I would also like to know ...
Could you tell me whether ...
? Signature: Yours faithfully - (very formal as you do not know the person to whom you are writing)
An Example Letter
2520 Visita Avenue
Olympia, WA 98501
3487 23rd Street
New York, NY 12009
September 12, 2000
To Whom It May Concern:
With reference to your advertisement in yesterday's New York Times, could you please send me a copy of your latest catalogue. I would also like to know if it is possible to make purchases online.
English Learners & Company
Guide to Basic Business Letters
By Kenneth Beare, About.com Guide
See More About:
? business english
? business letters
? intermediate writing
? writing skills
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Business Writing ExercisesImprove your Business Writing Just Fill-in the Blanks & Print!Biztree.com
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Business English Business Letter English Listening Writing Services Writing Skills
Business WritingLooking for Business writing? Look no further, all you could need3rdeyeview.co.uk/Business
PlanMagic Business AE 12Specific business plan templates Realistic 10-year projectionsPlanMagic.com
The basics of good business letter writing are easy to learn. The following guide provides the phrases that are usually found in any standard business letter. These phrases are used as a kind of frame and introduction to the content of business letters. At the end of this guide, you will find links to sites that give tips on the difficult part of writing successful business letters – arguing your business objective. By using these standard phrases, you can give a professional tone to your English business letters.
Dear Personnel Director,
Dear Sir or Madam: (use if you don't know who you are writing to)
Dear Dr, Mr, Mrs, Miss or Ms Smith: (use if you know who you are writing to, and have a formal relationship with - VERY IMPORTANT use Ms for women unless asked to use Mrs or Miss)
Dear Frank: (use if the person is a close business contact or friend)
With reference to your advertisement in the Times, your letter of 23 rd March,
your phone call today,
Thank you for your letter of March 5 th .
The Reason for Writing
I am writing to inquire about
Could you possibly?
I would be grateful if you could
Agreeing to Requests
I would be delighted to
Giving Bad News
I am afraid that
I am enclosing
Please find enclosed
Enclosed you will find
Thank you for your help Please contact us again if we can help in any way.
there are any problems.
you have any questions.
Reference to Future Contact
I look forward to ...
hearing from you soon.
meeting you next Tuesday.
seeing you next Thursday.
Yours faithfully, (If you don't know the name of the person you're writing to)
Yours sincerely, (If you know the name of the person you're writing to)
Best regards, (If the person is a close business contact or friend)
Here is a sample letter using some of these forms:
Ken's Cheese House
34 Chatley Avenue
Seattle, WA 98765
October 23, 2006
Cheese Specialists Inc.
456 Rubble Road
Dear Mr Flintstone:
With reference to our telephone conversation today, I am writing to confirm your order for: 120 x Cheddar Deluxe Ref. No. 856
The order will be shipped within three days via UPS and should arrive at your store in about 10 days.
Please contact us again if we can help in any way.
Director of Ken's Cheese House
More Detailed Help with Business Letters
If business letter writing is important to your career, I'd consider purchasing 3,001 Business and Sales letters. This reasonably priced package provides templates of English business letters for just about any business situation imaginable. For more detailed help with standard business writing skills, I highly recommend these business English books
1.Having had your name and address from the Commercial Counselor''s office
of the Embassy of the People''s Republic of China in..., we now avail ourselves of this
opportunity to write to you and see if we can establish business relations by a start of
some Practical transactions.
2. We have heard from China Council for the Promotion of International Trade that you
are in the market for Electric Appliances.
3. Your name has been recommended to us by the Chinese Consul stationed in your city
as large exporters of ... goods produced in ....
4. From ..., we have obtained your name and address and understand that you are
experienced importers of .... We have pleasure in offering you ... of which we would
appreciate your pushing the sale on your market.
5. We learn from ... that your firm specializes in ..., and would like to establish business
relationship with you.
6. Through the courtesy of.... we have learned that you are one of the representative
importers of ...
7. Your name and address has been given to us by Messrs. J. Smith & Co., Inc., in
New York, who have informed us that your firm has been recommended to us by the
Chamber of Commerce in Tokyo, Japan.
9. The.... Bank in your city has been kind enough to inform us that you are one of the
leading importers (exporters) of ... and are interested in trading with China in these lines ...
10. We are given to understand that you are potential buyers of Chinese ...,which comes
within the frame of our business activities.
11. Through your trade delegation that recently paid a visit to this country, we learned
that you are well-established importers of ... and are writing to you in the hope of
receiving your orders from time to time.
12. We are glad to send you this introductory letter, hoping that it will be the prelude
to mutually beneficial relations between us.
13. We have the Pleasure to introduce ourselves to you with the hope that we may
have an opportunity of cooperating with you in your business extension.
14. We take the liberty of writing to you with a view to building up business relations
with your firm.
15. We wish to introduce ourselves to you as a state operated corporation dealing
exclusively in Light Industrial Goods.
16. As you may be well aware, we are a state-operated corporation handling such
items as .. in both import and export business.
17. As you are one of the leading importers in ..., we have pleasure in contacting you
in the hope of establishing business relations and rendering you assistance in a wide
range of your requirements.
18. We understand that you are interested in both the import and export of ... and it
is on this subject that we wish to introduce ourselves in the hope of establishing mutually
beneficial business relations between our two corporations.
19. The high reputation, which you are enjoying as camera importers, has rendered us
desirous of entering into business relations with you. Accordingly, we introduce
ourselves to you by sending you our catalogs and price-lists.
20. The commodities we are handling consist of the manufactures of the first-rate paper mills of this country, and so we are in a good position to serve your customers
with the most reliable quality of the line you suggest.
21. Specializing in the export of Chinese Art & Craft Goods we express our desire to
trade with you in this line.
22. Our lines are mainly textiles and handicrafts.
23. We have been in this line of business for many years.
24. The purpose of this letter is to explore the possibilities of developing trade with you.
25. We are willing to enter into business relations with your firm on the basis of equality,
mutual benefit and exchanging what one has for what one needs.
26. We wish to establish friendly business relations with you to enjoy a share of mutually
27. We wish to enter into direct negotiation with you with a view to introducing your
special lines in our market.
28. We are interested in the possibility of establishing sources of supply of crude oil from
the People''s Republic of China.
29. We advise you to make use of our experience and special knowledge on trial.
3O. We trust that our experience in foreign trade and intimate knowledge of international
market conditions will entitle us to your confidence.
31. Being closely connected with reliable wholesalers here, we shall be able to do
considerable import business with you.
32. We are able to quote you very advantageous terms.
Correspondances from business offices depend so thoroughly on the nature of the
concern that little need be said except that they be clear, concise and to the point.
If you know exactly what you want to say and give considerable thought to the initial
statement of your most important point you cannot go far astray. And when you
have said what you intended to say, stop. A meandering last paragraph can destroy
the entire letter.
业务办公室的往来信件除内容简明扼要, 主体鲜明外, 不要夹带无关内容。如果您十分清楚所要表达的事, 也需充分地考虑您所表达重点的开场白, 以避免走题。一旦叙述过的事情, 就不必再重复。往往最后一段重复原有内容会破坏整篇信的效果。
? 要求书信的“完整”， 理由有三：
４． 有时，某些不显眼的书信或文件，由于所提供的情况完整而又生动有力（Complete and Effective）而成为极为重要的文件。
“Who, What, Where, When 及Why(包括How)”
“需要什么商品”(What you want)
“何时需要” (When you need the goods)
“货物发到何地何人收”(to Whom and Where the goods to be sent)
“如何付款”(How payment will be mande)
20 May 2003 Date Line日期
Kee & Co., Ltd
34 Regent Street
London, UK Inside Address收信人地址
Dear Sirs: Salutation称呼
We have obtained your name and address from Dee&Co. Ltd, and we are writing to
enquire whether you would be willing to establish business relations with us.
We have been importers of shoes for many years. At present, we are interested in
extending our range and would appreciate your catalogues and quotations.
If your prices are competitive we would expect to place volume orders on you.
We look forward to your early reply. Body信文
Yours faithfully Complimentary Close客套结束语
Tony Smith Signature Block签名栏
Enc. Enclosure Notation
? 7 发货、发货日期和运输用语
We can live with the other terms, but the delivery date is too soon.
Couldn''t you make it ...... instead of ......? That would give us enough time to assemble
the machine and meet the deadline set by our customer.
I don''t think we can meet the delivery date you suggest.
Couldn''t you extend the delivery period by ...... or so? That would make things much
easier for us.
Yes, I think we could bring the date forward by ...... or so. But I''d have to check with
Headquarters before I can give you a firm promise.
Now, as far as delivery dates are concerned, there shouldn''t be any problems.
You mustn''t let us down on delivery dates.
We can let you have the first batch in ...... and the balance in about ......,from today, that is.
O.K., that''s agreed then. ......pcs in ...... and the rest in early .......
? 8 报实价的函电
? 20 May 2000
Kee & Co., Ltd
34 Regent Street
This is to confirm your telex of 16 May 2000, asking us to make you firm offers
for rice and soybeans C&F Singapore.
We telexed you this morning offering you 300 metric tons of polished rice at
A＄2,400 per metric ton, C&F Singapore, for shipment during July/August 2000. This
offer is firm, subject to the receipt of your reply before 10 June 2000.
Please note that we have quoted our most favourable price and are unable to entertain
any counter offer.
With regard to soybeans, we advise you that the few lots we have at present are under
offer elsewhere. If, however, you were to make us a suitable offer, there is a possibility of
our supplying them.
As you know, of late, it has been a heavy demand for these commodities and this has
resulted in increased prices. You may, however, take advantage of the strengthening
market if you send an immediate reply.
? 9. 第一次询价信函范例
20 May 2000
Kee & Co., Ltd
34 Regent Street
We learn from Thomas H. Pennie of New York that you are producing hand-made
gloves in a variety of artificial leathers. There is a steady demand here for gloves of
high quality at moderate prices.
Will you please send me a copy of your glove catalogue, with details of your prices
and terms of payment. I should find it most helpful if you could also supply samples
of these gloves.
? 9 商务信函常用语
We are willing to establish trade relations with your company.
Please allow us to express our hope of opening an account with you.
This corporation is specialized in handing the import and exports business in electronic
products and wishes to enter into business relations with you.
Let us introduce ourselves as a leading trading firm in…
Our company has been in this line of business for many years and enjoys high
international prestige. [pres'ti:?] 名望，威望
Our products are of very good quality and our firm is always regarded by our
customers as the most reliable one.
Your name has been given by…and we like to inquire whether you are interested
in these lines.
We are pleased to inform you that we have just marketed our newly-developed….
We are pleased to get in touch with you for the supply of….
You will be interested to hear that we have just marketed our new product.
You will be interested in our new product…….
We are interested in your new product…and shall be pleased to have a catalog
and price list.
We have seen your advertisement in The New York Times and should be glad to
have your price lists and details of your terms.
We hear that you have put…on the market and should be glad to have full details.
We should appreciate full particulars of your newly developed product.
We should be obliged if you would send us patterns (or samples)and price
lists of your…
We are pleased to send you by parcel post a package containing…
We have pleasures in sending you our catalogue, which gives full information
about our various products.
We should be pleased to let you have samples to give a demonstration at your premises.
In order to give you some idea of various qualities of handicrafts we carry, we have pleasure in forwarding you by airmail one catalogue and a few sample books
for your perusal.
You will find enclosed with this letter a sample of new….
Enclosed please find two copies of Purchase Contract No.…，which we trust
will be found in order. Kindly sign and return one copy for our file.
We have pleasure in enclosing our file.
We confirm having purchased from you ….A confirmation order is enclosed for
We are anxious to contact some British firms with a view to acting as their selling angents.
We should be glad if you would consider our application to act as agents for
the sale of your…
We are writing to invite quotations for the supply of….
Please let us have a quotation for the regular supply for….
Kindly quote us your lowest prices for the goods listed below.
We are enclosing here with an inquiry sheet.
If you are interested in our…,please let us know with a specific inquiry.
Quotations and sample books will be airmailed to you upon receipt of
your specific inquiry.
We find your quotation slightly higher than those we have received from other
sources, and ask you to reduce your price to meet the competition.
We're sorry to inform you that your price has been found uncompetitive, but we're
still interested in doing business if you can bring down your price to a level acceptable.
? 10 外贸商务信函几个写作特点
每一封信函的往来，都是您跟收信人彼此之间的一次交流。人都是感性的，所以您需要在您的信函里体现感性的一面。然而很多人都有一种误解，以为写作商务信函就应该用一种特殊的“生意腔”，于是把一封本来应该是热情而友好的信函写得呆板而死气沉沉。他们宁愿写“Your letter has been received”，“Your complaint is being looked into”而不是“I have received your letter”或者“We are looking into your complaint”。其实我们简单的来理解一下，每次信函的往来不就是跟对方进行了一次交谈吗？只不过是把交谈的内容写到了纸上而已。多用一些简单明了的语句，用我/我们做主语，这样才能让我们的信函读起来热情，友好，就象两个朋友之间的谈话那样简单，自然，人性化。
我们这里所说的礼貌，并不是简单用一些礼貌用语比如your kind inquiry, your esteemed order等就可以的。而是要体现一种为他人考虑，多体谅对方心情和处境的态度。如果本着这样的态度去跟别人交流，那么就算您这次拒绝了对方的要求，也不会因此失去这个朋友，不会影响今后合作的机会。
就象前面提到的，要用简洁朴实的语言来写信函，让您的信函读起来简单，清楚，容易理解。用常见的单词，避免生僻或者拼写复杂的单词。一个单词可以表达，就不要用词组。多用短句，因为短句更容易理解。少用“and”，“but”，“however”，“consequently”这些让句子变得冗长的连词。在同一封信函里，不要使用多个相同含义的单词。比如，您前面写了“goods have been sent”，那后面再提到这件事时就不要再用其他单词如“forward”“dispatch”等。因为这样写会误导您的读者无谓地去考虑这些词之间是否另有含义。
这一点是特别针对写电子邮件的。也许很多人都没有意识到，事实上，E-mail的标题是很重要的一个部分，您的邮件给对方的第一个印象就是通过标题来完成的。如果标题没有内容，看起来象群发的垃圾邮件的话，很多买家就会直接删除。比如这样的标题“How are you?” ，“Can we work together?”，建议您改成“Proposal: Bright Ideas Imports--Zhejiang Textile’s Partnership Opportunity”或者“Introduction: Our Product Offerings for Bright Ideas Imports.”这样您的邮件会显得更加专业。
请在邮件中写上对方公司的名称，或者在信头直接称呼收件人的名字。这样会让对方知道这封邮件是专门给他的，而不是那种群发的通函，从而表示对此的重视。当然，如果您无法确定收信人的名字，那就在称呼一栏里写“Dear Sirs” or “Dear Sir or Madam”。
? 11 电子商务信函写作技巧
Dear Mr. Jones:
We understand from your information posted on Alibaba.com that you are in the
market for textiles. We would like to take this opportunity to introduce our company
and products, with the hope that we may work with Bright Ideas Imports in the future.
We are a joint venture specializing in the manufacture and export of textiles. We have
enclosed our catalog, which introduces our company in detail and covers the main
products we supply at present. You may also visit our online company introduction
at Http://xxxxxxxxxx.35wl.com which includes our latest product line.
Should any of these items be of interest to you, please let us know. We will be happy
to give you a quotation upon receipt of your detailed requirements.
We look forward to receiving your enquires soon.
Dear Mr. Jones:
We have received your letter of 9th April showing your interest in our complete
Our product lines mainly include high quality textile products. To give you a general
idea of the various kinds of textiles now available for export, we have enclosed a
catalogue and a price list. You may also visit our online company introduction at
Http://xxxxxxxxxx.icxo.com which includes our latest product line.
We look forward to your specific enquiries and hope to have the opportunity to
work together with you in the future.
Dear Mr. Jones:
We have refreshed our online catalog at http://xxxxxxxxxxx.com, and now it covers the
latest new products, which are now available from stock.
We believe that you will find some attractive additions to our product line. Once you
have had time to study the supplement, please let us know if you would like to take the
matter further. We would be very happy to send samples to you for close inspection.
We will keep you informed on our progress and look forward to hearing from you.
? 12 商业英文书信中所使用的词语
Your letter; Your favour; your esteemed letter; Your esteemed favour; Your valued
letter; Your valued favour; Your note; Your communication; Your greatly esteemed
letter; Your very friendly note; Your friendly advice; Yours.
Our (my) letter; Our (my) respects; Ours (mine); This letter; these lines; The present.
The last letter; The last mail; The last post; the last communication; The last respects
（自己的信）; The last favour（来信）
The next letter; The next mail; The next communication; The letter following; the following.
Your letter of (the) 5th May; Your favour dated (the) 5th June; Yours of the 3rd July;
Yours under date (of) the 5th July; Your letter bearing date 5th July; Your favour of
even date(AE); Your letter of yesterday; Your favour of yesterday''s date; Your letter
Your telegram; Your wire; Your cablegram（从国外）; Your coded wire（密码电报）; Your code message; Your cipher telegram; Your wireless telegram;
Your TELEX; Your Fax.
Your telephone message; Your phone message; Your telephonic communication;
Your telephone call; Your ring.
Advice; Notice; Information; Notification; Communication; A report; News;
To communicate (a fact) to; To report (a fact) to...on; To apprise (a person) of; To
let (a person) know; To acquaint (a person) with; To intimate (a fact) to; To send
word; to send a message; To mail a notice; to write (a person) information; To give
notice（预告）; To break a news to（通知坏消息）; To announce（宣布）.
An answer; A reply; A response.
To answer; To reply; To give a reply; To give one''s answer; To make an answer;
To send an answer; To write in reply; To answer one''s letter.
Reply to; Answering to; In answer to; In reply to; In response to.
To await an answer; To wait for an answer.
To get an answer; To favour one with an answer; To get a letter answered.
Receipt（收到）; A receipt（收据）; A receiver（领取人，取款人）; A
To receive; To be in receipt of; To be to (at) hand; To come to hand; To be in
possesion of; To be favoured with; To get; To have; To have before (a person);
To make out a receipt（开出收据）; To acknowledge receipt（告知收讫）.
To confirm; Confirming; Confirmation; In Confirmation of（为确认...,为证实...）;
A letter of confirmation（确认函或确认书）
To have the pleasure to do; To have the pleasure of doing; To have pleasure to do; to
have pleasure in (of) doing; To take (a) pleasure in doing (something); To take pleasure
in doing (something); To be pleased to (with)(by); to be delighted at (in)(with); To be
glad to (of)(about); To be rejoiced in (at).
Urgently; Promptly; Immediately; With all speed; At once; With dispatch; With all
despatch; With the quickest possible despatch; With the least possible delay; As soon as
possible; As quickly as possible; As promptly as possible; At one''s earliest convenience;
At the earliest possible moment; At an early date; Without delay; Without loss of time;
Immediately on receipt of this letter; By express messenger; By Special messenger; By
special delivery; By express letter.
By return; By return of post; By return of mail; By return of air-mail.
According to; Agreeably to; Conformably to; pursuant to; In accordance with; In
conformity with (to); In obedience to; In deference to; In compliance with; In
agreement with; In pursuance of.
About; Regarding; Concerning; As to; As regards; With regard to; In regard to;(of); Respecting; Relative to; Anent; In connection with; Referring to; With reference
to; In reference to; Re.
To be due; To fall due (become) due（日期将到）; Duly（正时，及时）；
In due Course （依照顺序）.
Per(=by, through) rail.(post,mail,steamer)（通过铁路，邮政，轮船）
Per pro.= by proxy （由代理）
Per annum （=yearly，每年）
Per mensem (=monthly,每月)
Per diem [daiem] (=daily,每日)
Per man, per capital (=per head,依照人数，每一人）
Per piece （每一个，每一件）
To take the liberty of doing something; To take the liberty to do something; To take
the liberty in doing something.
To regret; To be sorry; To be chagrined; To be mortified; To be vexed; To regret to
say; To be sorry to say; To one''s regret; To feel a great regret for; To express regret;
To be regretted; To be a matter for regret; To be regrettable; To be deplorable.
To have the honour of doing (being); To have the honour to do (be); To do one (oneself)
the honour of doing (being); To esteem (regard) it as a high honour to do (be); To
appreciate the honour to do (be); To feel honoured to do (be); To owe one a debt of
honour to do (be); To be honoured with doing (being) something; To honour one with
doing (being) something.
Please; Kindly; be good enough; Be kind enough; Have the kindness.
To thank; To be (feel) thankful; To be (feel) grateful; To be obliged; To be indebted;
To esteem (it) a favour (privilege); To give (tender, return) one''s thanks; To express
one''s gratitude (appreciation); To tender one''s sincere thanks for; To be overwhelmed
Command; Order; Service
To command; To order; To serve; To be at one''s service; To render service to one;
To do one a service; To be of service to one.
菜肴的主要成分 + with + 口味 + flavour
①醋溜土豆：主要成分是土豆，口味偏酸，因此译文是 potato with vinegar ['vinig?] flavour
②糖醋里脊：主要成分是猪肉，口味偏甜，因此译文是 pork with sugar vinegar flavour
③盐爆肉丝：主要成分是猪肉，口味偏咸，因此译文是 pork with salt flavour
④鱼香肉丝：主要成分是猪肉，口味偏辣，因此译文是 pork with chili flavour
另外，由于所有中国菜肴都必须放盐，或多或少都有咸味，因此with salt flavour(有咸味)通常可以省略。
例：杏仁鸡丁chicken cubes with almond ['ɑ:m?nd]杏仁
牛肉豆腐beef with beancurd ['bi:nk?:d]豆腐
西红柿炒蛋Scrambled egg with tomato
例：芥末鸭掌duck webs with mustard ['m?st?d] sauce
葱油鸡chicken in Scallion ['sk?lj?n] oil 小洋葱
米酒鱼卷fish rolls with rice wine
例：软炸里脊soft-fried pork ['sk?lj?n] fillet ['filit] 里脊肉
烤乳猪roast suckling ['s?kli?]（还在吃奶的幼兽） pig
炒鳝片Stir-fried eel [i?l] slices n. 鳗鱼,
仔姜烧鸡条braised [breizd]蒸，炖chicken fillet with tender ginger ['d?ind??]姜
例：红烧牛肉braised beef with brown sauce
鱼香肉丝fried shredded [?red] pork with Sweet and sour sauce 撕成碎片的
清炖猪蹄stewed [stju:d] pig hoof [hu:f] in clean soup 炖的 ，蹄
例：芝麻酥鸡crisp chicken with sesame ['ses?mi] 芝麻
陈皮兔丁diced rabbit with orange peel
时蔬鸡片Sliced chicken with seasonal ['si:z?n?l] vegetables
例：香酥排骨crisp fried spareribs ['sp??ribz]小排骨
水煮嫩鱼tender stewed fish
香煎鸡块fragrant ['freigr?nt] fried chicken 香的，芬芳的
例：茄汁鱼片sliced fish with tomato sauce
椒麻鸡块cutlets ['k?tlit]chicken with hot pepper 炸肉片
黄酒脆皮虾仁crisp shrimps with rice wine sauce
例：麻婆豆腐Ma Po beancurd
四川水饺Sichuan boiled dumpling
例：东坡煨肘DongPo stewed pork joint
北京烤鸭Roast Beijing Duck
1.sauteed [s?u'teid] chicken cubes with peanuts 炒的
2.Gongbao chicken cubes
3.diced chicken with chilli and peanuts
烧饼Clay oven rolls
油条 Fried bread stick
韭菜盒 Fried leek dumplings
水饺 Boiled dumplings （煮的饺子）
蒸饺 Steamed dumplings （蒸的饺子）
馒头 Steamed buns
割包 Steamed sandwich
饭团 Rice and vegetable roll
蛋饼 Egg cakes
皮蛋 100-year egg
咸鸭蛋 Salted duck egg
豆浆 Soybean milk
稀饭 Rice porridge
白饭 Plain white rice
油饭 Glutinous oil rice
糯米饭 Glutinous rice
卤肉饭 Braised pork rice
蛋炒饭 Fried rice with egg
地瓜粥 Sweet potato congee
馄饨面 Wonton ＆ noodles
刀削面 Sliced noodles
麻辣面 Spicy hot noodles
麻酱面 Sesame paste noodles
鸭肉面 Duck with noodles
鳝鱼面 Eel noodles
乌龙面 Seafood noodles
榨菜肉丝面 Pork , pickled mustard green noodles
牡蛎细面 Oyster thin noodles
板条 Flat noodles
米粉 Rice noodles
炒米粉 Fried rice noodles
冬粉 Green bean noodle
鱼丸汤 Fish ball soup
贡丸汤 Meat ball soup
蛋花汤 Egg ＆ vegetable soup
蛤蜊汤 Clams soup
牡蛎汤 Oyster soup
紫菜汤 Seaweed soup
酸辣汤 Sweet ＆ sour soup
馄饨汤 Wonton soup
猪肠汤 Pork intestine soup
肉羹汤 Pork thick soup
鱿鱼汤 Squid soup
花枝羹 Squid thick soup
爱玉 Vegetarian gelatin
糖葫芦 Tomatoes on sticks
长寿桃 Longevity Peaches
芝麻球 Glutinous rice sesame balls
麻花 Hemp flowers
双胞胎 Horse hooves
牡蛎煎 Oyster omelet
臭豆腐 Stinky tofu (Smelly tofu)
油豆腐 Oily bean curd
麻辣豆腐 Spicy hot bean curd
虾片 Prawn cracker
虾球 Shrimp balls
春卷 Spring rolls
蛋卷 Chicken rolls
碗糕 Salty rice pudding
筒仔米糕 Rice tube pudding
红豆糕 Red bean cake
绿豆糕 Bean paste cake
糯米糕 Glutinous rice cakes
萝卜糕 Fried white radish patty
芋头糕 Taro cake
肉圆 Taiwanese Meatballs
水晶饺 Pyramid dumplings
肉丸 Rice-meat dumplings
豆干 Dried tofu
绵绵冰 Mein mein ice
麦角冰 Oatmeal ice
地瓜冰 Sweet potato ice
红豆牛奶冰 Red bean with milk ice
八宝冰 Eight treasures ice
豆花 Tofu pudding
甘蔗汁 Sugar cane juice
酸梅汁 Plum juice
杨桃汁 Star fruit juice
青草茶 Herb juice
槟榔 Betel nut
火锅 Hot pot
3.辣汁脆炸鸡腿Fried Chicken Legs (Spicy Hot)
8.海哲分蹄Smoked Jelly Fish
11.琥珀合桃House Special Honey Walnuts
1.花胶鲍鱼火鸭丝羹Congee Pike Maw With Roast Duck
2.红烧鸡丝翅Chicken Shark’s Fin Soup
3.竹笙烩生翅Bamboo Shark Fin Soup
4.粟米瑶柱羹Corn with Dry Scallops Soup
5.竹笙海皇羹Bamboo Seafood Soup
6.鸡蓉粟米羹Corn & Chicken Soup
7.酸辣汤Hot & Sour Soup
8.法国海鲜汤French Style Seafood Soup
9.法国杂菜汤French Style Vegetable Soup
10.杂锦云吞汤Combination Won Ton Soup
11.芥菜肉片咸蛋汤Mustard Green Salted Egg Soup
12.火鸭咸蛋芥菜汤Roast Duck Salt Egg / Mustard Green
13.西葫牛肉羹West Lake Beef Soup
15.蝴蝶海参羹Sea Cucumber Soup
16.四宝豆腐羹Steam Tofu Soup
龙虾蟹类Seafood (Lobster, Shrimp, Crab)
1.法式咖喱焗龙虾French Curry Lobster
3.上汤焗龙虾Special Style Lobster
4.蒜茸蒸龙虾Garlic Style Lobster
6.上汤姜葱焗蟹Green Onion Crab
7.椒盐蟹Spicy Salt Crab
8.粉丝咖喱蟹煲Rice Noodle Curry Crab
1.菜远虾球Shrimp with Tender Green
6.咕噜虾Sweet & Sour Prawn
7.蒜茸蒸虾Steam Prawn w/ Garlic Sauce
10.虾龙糊Shrimp w/ Lobster Sauce
11.韭王象拔蚌Gold Chive Geoduck
12.韭王花枝片Gold Chive Squid
13.椒盐鲜鱿Pepper Salt Fresh Squid
14.豉汁炒三鲜Mixed Seafood w/ Black Bean Sauce
15.马拉盏炒鲜鱿Special Fresh Squid
16.碧绿炒带子Tender Green Scallop
17.双菇鲜带子Mushroom Fresh Scallop
18.豉汁炒大蚬Clam w/ Black Bean Sauce
19.姜葱生豪Oyster w/ Ginger, Green Onion
20.豉汁炒青口Mussel w/ Black Bean Sauce
21.豉汁豆腐蒸带子Tofu Scallop w/ Black Bean Sauce
1.清蒸游水石斑Steam Live Rock Cod
2.清蒸蒜茸带子Steamd Scallop w/ Garlic Sauce
3.豉汁煎焗塘虱Catfish w/ Black Bean Sauce
7.辣汁串烧鱼B & Q Fish Stick w/ Hot Sauce
8.西兰炒雪鱼球Pan Fried Snow Fish w/ Green
9.菜远石斑球Tender Green Rock Cod
10.豉汁石斑球Steam Rock Cod w/ Black Bean Sauce
11.油泡石斑球Crystal Rock Cod
12.川味石斑球Szechuan Rock Cod
13.骨香石斑球Fried Rock Cod Bone
14.咕噜石斑球Sweet & Sour Rock Cod
15.鱼腐扒菜胆Yu Fu w/ Vegetable
1.脆皮炸子鸡(半)Fried Chicken (Half)
3.豉油皇乳鸽Pigeon w/ Soy Sauce
4.姜葱油淋鸡(半)Green Onion Chicken (Half)
6.酸甜明炉烧鸭(半)Roast Duck (Half)
8.西芹腰果鸡球Vegetable Cashew Chicken
10.豉汁炒鸡球Chicken w/ Black Bean Sauce
12.菜远鸡球Chicken w/ Tender Green
13.宫保鸡球Kung Pao Chicken
14.豉汁黄毛鸡(半)Chicken w/ Soy Sauce
15.咕噜鸡Sweet & Sour Chicken
16.八珍发菜扒鸭(半)Combination Duck (Half)
17.子罗炒鸡片Ginger & Pineapple Chicken
18.游龙戏凤Chicken, Shrimp, Squid w/ Mixed Vegetable
19.龙凤琵琶豆腐Egg, Chicken, Shrimp, Steam Tofu
1.酸甜咕噜肉Sweet & Sour Pork
2.菜远炒排骨Spareribs w/ Tender Green
3.豉椒排骨Spareribs w/ Black Bean Sauce
4.凉瓜炆排骨Bitty Melon Spareribs
6.椒盐排骨Pepper Salt Spareribs
7.豉椒焖排骨Spareribs w/ Black Bean, Pepper
9.凉瓜炒牛肉Bitty Melon Beef
10.黑椒牛仔骨Black Pepper Short Rib
11.椒盐牛仔骨Pepper Salt Short Rib
12.中式牛柳Chinese Style Beef
煲仔类Clay Pot Style
1.北菇海参煲Mushroom Sea Cucumber Duck Feet
2.诸诸滑鸡煲Chicken Clay Pot
3.鸡粒咸鱼茄子煲Salt Fish Chicken Egg Plant Clay Pot
4.粉丝虾米杂菜煲Rice Noodle Vegetables Clay Pot
5.罗白牛腩煲Beef Stew w/ Turnip Clay Pot
6.支竹羊腩煲Dry Tofu Lamb Clay Pot
7.火腩生豪煲Roast Pig Oyster Clay Pot
1.豪油冬菇Oyster Sauce Mushroom
5.罗汉腐皮卷Vegetable Egg Roll
6.素咕噜肉Vegetarian Sweet and Sour
8.鲜菇扒菜胆Mushroom Tender Green
9.炒杂菜Mixed Green Tender
10.清炒芥兰Chinese Green Tender
11.盐水菜心Salt Green Tender
12.干扁四季豆String Bean Western Style
13.上汤芥菜胆Mustard Green Tender
1.龙虾干烧伊面Lobster Teriyaki Noodle
3.杨州炒饭Yang Chow Fried Rice
4.虾仁炒饭Shrimp Fried Rice
5.咸鱼鸡粒炒饭Salted Egg Chicken Fried Rice
6.蕃茄牛肉炒饭Tomato w/ Beef Fried Rice
7.厨师炒饭House Fried Rice
8.生菜丝炒牛肉饭Beef Fried Rice w/ Lettuce
9.招牌炒面House Chow Mein
10.鸡球炒/煎面Chicken Chow Mein
11.蕃茄牛肉炒面Tomato Beef Chow Mein
12.海鲜炒/煎面Seafood Chow Mein
13.虾子姜葱捞面Ginger Green Onion Noodle
15.鸡丝上汤窝面Chicken Noodle Soup
16.菜远炒牛河Vegetable Beef Chow Fun
17.豉椒排骨炒河Sparerib w/ Black Bean Chow Fun
18.星洲炒米粉Singapore Noodle (Hot Spice)
19.鸳鸯馒头Shanghai Buns (12)
21.上汤云吞Won Ton soup
1.雪哈红莲Bird Nest Red Bean Soup
2.椰汁炖雪哈Coconut Bird Nest
3.玫瑰红豆沙Red Bean Soup
5.百年好合Red Bean Fresh Lily Bulb
1.酸甜咕噜肉Sweet & Sour Pork
3.豉椒排骨Sparerbis w/ Black Bean Sauce
4.凉瓜排骨Bitter Melon Spareribs
5.菜远炒排骨Spareribs w/ Tender Green
6.菜远炒牛肉Beef w/ Tender Green
7.豉椒炒牛肉Green Pepper Beef w/ Black Bean Sauce
10.辣汁炸鸡腿Fried Chicken Leg w/ Hot Sauce
12.杂菜鸡球Chicken w/ Mixed Vegetable
13.豉椒炒鸡球Chicken w/ Black Sauce
16.菜远炒鸡球Chicken w/ Tender Green
17.宫保鸡球Kung Pao Chicken
19.酸甜咕噜鱼Sweet & Sour Fish
20.酸甜咕噜虾Sweet & Sour Shrimp
22.菜远炒虾球Shrimp w/ Vegetable
25.豉椒炒鱿Squid w/ Black Bean Sauce
26.红烧豆腐Fried Tofu w/ Tender Green
1.豆腐虾Tofu & Shrimps
3.椒盐虾Spicy Slat Prawns
4.豉椒虾Black Bean Sauce Prawns
5.滑蛋虾Prawns with Eggs
9.茄汁虾Prawns with Ketchup
10.豉汁炒蚬Clams Black Bean Sauce
11.时菜斑球Vegetable Rock Cod
12.豉汁斑球Black Bean Sauce Rock Cod
13.椒盐龙利球Pepper Salt Fried Flounder
14.香煎鲫鱼Pan Fried Fish
15.时菜鲜鱿Vegetable & Squid
16.椒盐鲜鱿Salt and Pepper Squid
17.豉椒鲜鱿Black Bean Sauce Squid
18.酥炸鲜鱿Deep Fried Squid
20.宫保鸡Kung Pao Chicken
21.当红炸子鸡Crispy Fried Chicken
23.腰果鸡Cashew Nuts Chicken
24.甜酸鸡Sweet & Sour Chicken
25.时菜鸡Vegetable & Chicken
27.豉椒鸡Black Bean Sauce Chicken
29.椒盐肉排Pepper Salt Fried Spareribs
30.梅菜扣肉Preserved Vegetable & Pork
31.豉汁排骨Black Bean Sauce Spareribs
32.时菜排骨Vegetable & Spareribs
34.炸菜牛肉Pickled with Beef
36.姜葱牛肉Ginger & Green Onion Beef
37.豪油牛肉Oyster Sauce Beef
38.时菜牛肉Vegetable & Beef
39.豆腐牛肉Tofu and Beef
42.椒盐牛仔骨Pepper Salted Fried Beef Ribs
43.火腩塘虱煲Roasted Pork & Catfish Clay Pot
44.东江豆腐煲Tofu in Clay Pot
45.海鲜煲Seafood in Clay Pot
46.八珍煲Assorted Meat in Clay Pot
47.柱侯牛腩煲Stew Beef Basket
48.鱼香茄子煲Eggplant in Clay Pot
49.虾米粉丝煲Dried Shrimp & Noodle in Clay Pot
50.咸鱼鸡豆腐煲Salted Fish & Chicken Tofu in Clay Pot
53.麻婆豆腐Bean Sauce Tofu
54.干烧四季豆Braised Green Bean
55.鱼香茄子Braised Egg plant
56.蒜茸豆苗Garlic Pea Greens
57.豉汁凉瓜black Bean Sauce & Bitter Melon
59.北菇扒菜胆Mushroom & Vegetable
61.蒜茸芥兰Garlic & Broccoli
62.豪油芥兰Oyster Sauce Broccoli
63.豪油北菇Oyster Sauce Mushrooms
64.炒什菜Sautéed Assorted Vegetable